Evidence-based resources for your conversations with patients who have questions about vaccination.
The SKAI team has produced a range of resources to support conversations between healthcare professionals and their patients about vaccination. There are tools and training options here that can be used by individuals, or by teams. Use the slider to select a vaccination category.
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eLearning program
eLearning: Welcome
The purpose of this eLearning program is to provide an efficient, adaptable approach to communicating with pregnant women and their partners about vaccines.
eLearning: Recommended communication approach
In this module, we will introduce you to the six key steps in our recommended communication approach.
eLearning: Myths and misconceptions
In this module, you will learn some useful strategies to effectively address myths and misunderstandings.
eLearning: Influenza
This module will help you respond to concerns about the severity of the disease, the effectiveness of the vaccine, and the safety of having the vaccine during pregnancy, respectfully and effectively.
eLearning: Pertussis
This module will help you respond to concerns about the severity of pertussis, and the safety and effectiveness of the vaccine, respectfully and effectively.
eLearning: Hepatitis B for newborns
This module will help you respond to parents’ questions about the severity of hepatitis B, and the safety and effectiveness of the vaccine.
eLearning: Vaccine safety and uptake
In this module, we share information about vaccine safety and some practical strategies for making vaccination a routine part of your practice.
eLearning: COVID-19 vaccination and pregnancy
This module is about how to use the recommended SKAI communications approach when talking to pregnant women about COVID-19 vaccination.
Training resources
Quizzes (questions)
Downloadable quizzes to help you test your knowledge after watching the eLearning program modules.
Quizzes (answers)
If you are running in-person training with a group, you might like to print out the answers to all our quizzes.
Activity sheet: Role-playing exercises
If you are running this training in person with a group, you might like to print out this activity sheet to help you run some exercises in communication skills.
Flyer: Communications approach summary
Print out this simple summary of the six key steps in our recommended communication approach.
Lanyard insert: Vaccination information summary
Print out this insert and tuck it into your lanyard to give you easy access to key facts for discussing pertussis, influenza and hepatitis B vaccinations.
Conversation Guides
Talking about COVID-19 vaccination during pregnancy (diagram)
This diagram is a handy visual guide for conversations about COVID-19 vaccination with women who are pregnant, or trying to conceive.
Resources to share with parents
Infographics
These visual resources can help make complex information more accessible for some pregnant women and their partners.
Factsheets
Print out these factsheets as a handy resource for pregnant women and their partners.
Conversation Guides
Talking with parents who are declining
VACCINE READINESS: Declining
For productive conversations with parents who do not intend to vaccinate.
For productive conversations with parents who do not intend to vaccinate.
Talking with parents who have questions
VACCINE READINESS: Hesitant
For productive conversations with parents who are feeling hesitant about vaccinating their children.
For productive conversations with parents who are feeling hesitant about vaccinating their children.
Talking with parents who are ready to vaccinate
VACCINE READINESS: Ready
For productive conversations with parents who intend to vaccinate their children.
For productive conversations with parents who intend to vaccinate their children.
eLearning program
SKAI eLearning
Learn how to adapt your clinical communication skills to meet the needs of all parents, whether they are ready to vaccinate, have questions, or intend to decline vaccination.
Resources to share with parents
Factsheets: English
Print out these factsheets to provide parents who can speak English with take-home information about childhood vaccination.
Factsheets: Arabic
Print out these factsheets to provide parents who can speak Arabic with take-home information about childhood vaccination.
Factsheets: Vietnamese
Print out these factsheets to provide parents who can speak Vietnamese with take-home information about childhood vaccination.
Factsheets: Simplified Chinese
Print out these factsheets to provide parents who can speak Simplified Chinese with take-home information about childhood vaccination.
Video: How can I make it easier for my child?
A short video to show parents some simple ways to keep children calm and comfortable during vaccination, and to manage mild reactions after vaccination.
Video: What will happen when I get there?
A short video to show parents the steps commonly taken by healthcare professionals when vaccinating a child.
Specialist Immunisation Services
Australian Capital Territory
Specialised immunisation advice for healthcare professionals in the Australian Capital Territory.
New South Wales
Specialised immunisation advice for healthcare professionals in NSW.
Northern Territory
Specialised immunisation advice for healthcare professionals in the NT.
Queensland
Specialised immunisation advice for healthcare professionals in Queensland.
South Australia
Specialised immunisation advice for healthcare professionals in South Australia.
Western Australia
Specialised immunisation advice for healthcare professionals in Western Australia.
Research and development
About resources for Aboriginal and Torres Strait Islander patients
Information about how and why the SKAI team researched and developed resources for vaccination conversations with Aboriginal and Torres Strait Islander patients.
Conversation guides
Talking about vaccination with Aboriginal and Torres Strait Islander families
This resource is a guide for immunisation providers about creating a culturally safe space to build rapport to then enable better vaccination conversations with Aboriginal and Torres Strait Islander peoples and families of all ages.
Example of a supportive flu vaccine yarn
This resource presents an example of an actual flu vaccine yarn (conversation) between an immunisation provider and Aboriginal and Torres Strait Islander patient. As a provider, you can use this document for ideas about what to say and how to say it.
Resources to share with community
Flu vaccine information for Aboriginal and Torres Strait Islander people
Print this factsheet out as a handy resource to share with the community.
Additional resources
Summary table of flu and COVID-19 vaccination communication resources
This resource provides a summary of influenza and COVID-19 vaccination information tools and communication resources featured on key Australian health websites.
Conversation Guides
Talking with adult patients who have questions
For productive conversations with adult patients who have questions and concerns about vaccinations.
Addressing vaccine misinformation
A detailed guide to support conversations with patients who bring up vaccine misinformation.
Patient resources
I have questions about COVID-19 vaccination
Answers to common questions about COVID-19 vaccination, to support your conversations with adult patients.